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Resense Logo

Role-specific spa training,
created by wellness
experts

Spa Professional is a first-of-its-kind online training program, empowering managers and associates with the knowledge and tools needed to maximize their operations.

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Profitability lies in
enhancing the guest experience

Wellness is becoming increasingly important in the hotel industry, but traditional business training often falls short of equipping spa associates sufficiently. Spa Professional, created in partnership with leading global wellness company, Resense, offers specialized training designed for kinaesthetic individuals, utilizing language and motivators that deeply resonate with them.

Broaden your customer base

Attract and retain guests outside your hotel.

Onboarding Learning Paths get new hires guest-ready, quickly.

Drive commercial value

Empower spa teams to increase sales.

Onboarding Learning Paths get new hires guest-ready, quickly.

Maximize guest satisfaction

Deliver service that inspires return visits.

Onboarding Learning Paths get new hires guest-ready, quickly.

Flexible pricing to suit your operation’s size and budget

Focused training that teaches core
principles to the right audience

Lobster Ink training is proven to onboard new associates quicker, maximize revenue and drive an increase in guest satisfaction.

Four role-specific learning paths provide the appropriate level of training to exceed guests’ every expectation.

Spa Leadership

Empower Spa Directors, Managers & Supervisors to maintain standards of excellence. Spa Leadership, comprising nine courses, will ensure management is completely aligned with their teams. Together with a specifically curated curriculum, Spa Management Fundamentals, they will have the latest know-how in Operations, Marketing, Inventory and Finance.

Spa Leadership
Spa Receptionist

Spa Receptionist

From the first contact through to departure, every moment of the guest’s experience needs to be perfect. Spa Receptionist focuses on service during each stage of the journey, from providing superb anticipatory service to making reservations that truly cater to the guest’s needs.

Spa Attendant

Spa Attendant

The Spa Attendant learning path covers essential practices for spa associates, teaching both hard and soft skills needed for success. It emphasizes spa maintenance, cleanliness, and guides associates through every stage of the guest journey.

Spa Therapist

Spa Therapist

Spa therapists are at the heart of the Guest journey. That’s why Spa Therapist focuses on teaching the details that create a seamless, guest-centered wellness experience: from refining associates’ therapy skills through service to enhancing the guest experience through retail recommendations.

Performance support tools
proven to deliver in successful spas

Spa Professional offers customizable templates for managers to streamline day-to-day operations and evaluate learners. Performance support tools include assessment templates, a workbook answer book, interactive lessons, reference cards, and a customizable resource guide:

Customizable resource guide assets

  • Spa business plan and analysis worksheets
  • Competition analysis and marketing plan templates
  • Spa managers daily, weekly and monthly checklists
  • Line level and standard operating procedure (SOP) checklists
  • Inventory book template
  • Written and visual SOP templates
  • Treatment, product and team skills grids
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“Spa Professional shows you how to increase the revenue of your spa - big or small - and provides managers with a deeper understanding of how a successful spa should operate with knowledge from the best in the business.”

Wolfgang Lindlbauer

Career Hotelier
40+ years of experience

Maximize your spa’s profitability
with role-specific training

Experience our platform and off-the-shelf learning content with a 30-day free trial.

Maximize your spa’s profitability
with role-specific training

Experience our platform and off-the-shelf learning content with a 30-day free trial.